Celebrate Children International (CCI) will provide information concerning all services provided, including a written description of services, country specific adoption processes, agency fees, country fees, an estimate of other associated fees that clients should expect, and estimated timetables for services and the adoption process. It is important to note that some processes, fees, and timetables are beyond the control of CCI, and can change with little or no notice. CCI will provide clients with written information concerning significant changes, should they occur.
CCI respects the privacy of our client families and holds in confidence all information obtained in the course of professional service. Confidential information relating to any aspect of an adoption may not be disclosed except under certain limited circumstances. Access to family files is restricted by CCI to agency staff directly involved in the delivery of service.
All information, written and oral, received by CCI about a child will be provided to that child’s prospective adoptive parents. The prospective adoptive parents will also be provided with information, if known, regarding general conditions of the child’s current living situation/conditions.
CCI will ensure that agency fees are fair, reasonable and commensurate with the services performed.
CCI prides itself on providing high quality, ethical services, however, if you are dissatisfied with a service received or decision made by CCI, you have the right to file a grievance and be assured that your concerns will receive serious consideration. The procedure for filing an official grievance can be obtained by request to the main office.
CCI is an equal opportunity agency and complies fully with all equal opportunity laws. CCI does not discriminate in the provision of adoption services, except in those instances in which CCI is required by state or federal law or international regulation to consider race, sex, age, religion, or ethnicity of persons served.